Section 1
1. Splits between users
Money you pay toward a split is transferred to settle a real bill. Once a split is settled, amounts are generally non-refundable — but if a payment was made in error, raise a dispute in-app before the split closes.
Legal
Refund Policy.
How refunds and disputes are handled across splits, venues, and fees.
Section 2
2. Disputes
You can escalate a split dispute from the split detail screen with your receipt attached. Our team reviews disputes and, where a charge was incorrect or duplicated, will reverse it to your original payment method.
Section 3
3. Venue charges
Refunds for goods or services purchased at a venue are at the venue’s discretion and subject to their policy. Splitter can assist by providing transaction records.
Section 4
4. Venue fees
Per-split fees charged to venues are refunded only where a settled split is later reversed in full through a successful dispute.
Section 5
5. Timing
Approved refunds are returned to the original payment method. Processing times depend on your bank or mobile-money provider, typically 3–10 business days.
Section 6
6. Contact
Need help with a refund? Email hello@mantront.ai with your split or transaction reference.